Help & Support Register Login
AA

New Payment Process for Requests:
We have shifted to a new payment process which accepts bank transfer or credit cards via Western Union and will no longer be accepting payments sent through to Connecting Up. For the updated instructions on how to process payments, kindly click here.

Details and Service Costs

System Requirements

See Creative Cloud system requirements.

 

Discounted Rates

  • For Adobe Acrobat Pro DC

This offer provides access to a 13% discount off the current rates for the first year of a new Acrobat Pro DC plan membership. After you request this offer and pay TechSoup's administrative fee, you'll also pay Adobe directly for the discounted membership. With this discount, you will pay Adobe the discounted amount per month for the first year. This membership comes with a one-year contract obligation.

  • For Creative Cloud Photography Plan

This offer provides access to a 20 percent discount off the current rates for the first year of a new Creative Cloud Photography plan membership. After you request this offer and pay TechSoup's administrative fee, you'll also pay Adobe directly for the discounted membership. With this discount you will pay Adobe $7.99 per month for the first year. This membership comes with a one-year contract obligation.

All following years are offered at the regular retail rate.

 

Licensing

The discounted membership allows one user to download and use any Creative Cloud Photography plan product while the membership is active. This offer is only valid if the user is an employee or volunteer within an organization.

If you're the licensed user, you may also install and use the software on a secondary computer. The secondary computer may be a home computer or portable computer and can run either Windows or Mac OS. You may not run the software simultaneously on both the primary and secondary computers.

 

Continuing Service After One Year

After the initial one-year period ends, Adobe will automatically renew the membership at the standard retail rate unless you choose to cancel.

 

Transferring Memberships

Individual memberships are managed on an individual level, and the user's email address is connected to the Adobe ID. With individual memberships, your organization can't change the member's Adobe ID or password, so you should make proper billing arrangements when an employee or volunteer leaves. For more information about this product, see the Adobe for Nonprofits through TechSoup Asia-Pacific and Technical FAQ.

 

Existing Members Ineligible

This offer is not available to current Creative Cloud members, but an organization can request new memberships at that rate for individuals who don't have them.

 

Cancellation

If you cancel within the first 30 days, Adobe will issue a full refund. If you cancel after the first 30 days, Adobe will refund half of your remaining contract obligation, and you will still be obligated to pay for half of the remaining year's membership.

After you cancel, Creative Cloud applications will stop working. However, you will continue to have access to Creative Cloud membership's free benefits, including 2 GB cloud storage and use of certain services. 

 

Credit Card or PayPal Account Required

You will be required to enter a credit card number, debit card number, or PayPal account to obtain your membership.