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Things to Consider Before Placing a Request


Is your organization about to place a request? Whether it’s your first time or not, here are a few things that you should check or consider in order to help make the entire experience as simple and as comfortable as possible.



More often than not, attempting to place an order that exceeds the general allotment is the common reason why most orders are denied.

To avoid the inconvenience of having to review and redo your order, see here the maximum allowable quantities each eligible nonprofit can request for:

  • For Microsoft qualified organizations,products from up to 10-title groups with a maximum of 50 licenses per title group and 5 server products. The allotment is good for 2-years beginning the day the first request was made. 

     Need more info on the Microsoft allotment? Click here.

  • For Adobe qualified organizations, a maximum of 4 licenses of the same Adobe product or any combination of Adobe products every fiscal year (July 1 to June 30).
  • For Symantec qualified organizations, any 2 Symantec products with a maximum of 100 licenses for each product every fiscal year (July 1 to June 30)
  • For SAP qualified organizations, a maximum of 4 SAP Business Objects software every fiscal year (July 1 to June 30).

Your allotments are replenished at the beginning of every fiscal year, or every 2 years for Microsoft. However, your remaining allotment from the previous period wouldn’t be added to your new one though.


Special Rule for Requesting for Get Genuine

Planning to request for Get Genuine Operating Systems? Be sure to remember that all eligible nonprofits can only request for Get Genuine Operating Systems just once in their entire registration.

So if you place a request for 20 Get Genuine OS licenses, you will no longer be able to request for the remaining 30 (ever) since you’ve already requested for it before.

Plus, do remember not to include other software in your cart when requesting for Get Genuine OS’. As part of the special rule for it, all Get Genuine OS’ should be placed in a separate invoice in order for the request to be processed.


Availability of Product

Though most products featured in the TechSoup Asia catalogue are immediately available, there are some however that would run out of stock every now and then.

To know when a product is currently unavailable, just take note of the reminder posted right under its picture in the product page.



Alternative Languages

Some products are available in an entirely different language. So if your organization is based in Thailand, Singapore or Indoensia, here are some links to the list of products that are completely available in Thai, Chinese (Simplified) and/or Bahasa Indonesia:


Settling the Administration Fees

There are two possible ways of settling the administration fees, either offline or online. More often than not, most organizations settle the fees online via credit card or Paypal. Thus instantaneously accomplishing the request and in effect expediting the process as well.

On the other hand, if your organization doesn’t own a credit card or a Paypal account, you can also choose to settle the fees via the offline alternatives as well which are via bank transfer or by sending a cheque.

Just one thing to consider though, using offline methods may (and most likely will) entail additional fees. The amount would, however, depend on the bank.

For a step-by-step guide in accomplishing the administration fees, click here.


Obtaining the Software

Of course, last but not the least, you should also take into account how you’re going to retrieve the software you’ve requested for. Depending on the donor partner, there are two possible ways on how you can do this, either via shipment or via download.

For Symantec, Adobe and SAP products, all software requests would be retrieved via download. Don’t worry though as the instructions would be sent to you after you’ve settled the administration fees.

On the other hand, Microsoft provides you with the option to either download the software or have them shipped. The option to choose can be seen as the “Do you want to include media?” item which is at the same page that allows you to choose which payment method to use.

By including media, it means that you’re agreeing to have the installer CD’s shipped to your office (free of charge). On the other hand, regardless of whether you've chose to include the media or not, you’ll still have the option of retrieving the installers by downloading them through the VLSC.


Ready to place a request?

If everything's clear now, just go ahead and place your request. But, if in any case you still encounter any inconvenience, just feel free to shoot an email to either (myself) or to We'd be happy to help you sort things out!

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