"Personal Information" means your contact information, including -- but not limited to -- your name, mailing address, telephone number, and email address and any other non-public information that is associated with your contact information."
"Anonymous Information" means information not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.
A "My TechSoup Account Holder" is anyone who has created or currently has a My TechSoup Profile.
- Visitor Consent
- General Security
- Personal Information We Collect
- Data You Submit About Third Parties
- Information We Collect Via Technology
- Donation Requests Made Through Our Site
- Use of Information We Collect
- Your Choices Regarding Your Personal Information
- Disclosing Information To Third Parties
- Links To Outside Web Sites
- Shared Areas of the Service
- Regarding Minors
- Questions And Comments
Personal Information We Collect
We collect Personal Information that you submit to us voluntarily:
- When you create a TechSoup profile, we will collect your name, the username and password that you choose, the primary e-mail address you provide to us, and any other information you choose to affiliate with your TechSoup profile.
- When you enter any information, including Personal Information, into any posting or comments within the Services, we will collect such information.
- When you respond to one of our surveys, we will collect any information contained in such survey responses.
- When you leave us feedback or request support, we will collect any information that is contained in your feedback or support request.
- When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the e-mail you send us.
In addition to their name, title, and email address, visitors who place a donation request with TechSoup ("TechSoup Clients") are also required to provide us with their organization's name, type, mission, budget, and contact information. TechSoup retains this information so that we can track donation requests to completion, facilitate customer-service requests, and inform clients of important changes to our program that may affect them.
From time to time, TechSoup receives Personal Information about you via offline sources like telephone or fax. We may use this in combination with information collected online in order to improve the services we provide.
Data you Submit about Third Parties
Information We Collect via Technology
When you access any part of our Web Sites, our Web server software automatically logs information provided by your network connection and Web browser software, including the Internet Protocol (IP) address of your network connection and the type of Web browser and operating system that you are using. Our Web server may also log the URL of the file that you are requesting, the current date and time, and the URL of the last Web page requested by your Web browser.
We may utilize cookies on our Web Sites to store your login information (if any), purchase information, and your personal preferences for the Services. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).
You have the option of disabling or not accepting cookies by changing the preferences in your Web browser. If you opt to disable cookies, you will still be able to access our Web Sites. However, you will not be able to use certain features of the Web Sites, including, but not limited to, the My TechSoup functionality, post to the TechSoup message boards (Community Discussions), and may not be able to place requests for Products (as defined below) through the Web Sites.
Donation Requests Made Through Our Site
Use of Information We Collect
In general, we use Personal Information you submit to us to provide the Services to you, respond to requests you make, improve the Services, and offer you additional information, opportunities, and functionality. We may also use your Personal Information to provide you with updates about the Services.
TechSoup may share the Personal Information of TechSoup Clients that request Products from TechSoup with the company that donated the Product. These individual records include the organization and contact information provided by the TechSoup Client. Your choices regarding such sharing of Personal Information are set forth below in the section entitled "Your Choices Regarding Your Personal Information.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the Personal Information personally identifiable to you. We may use this Anonymous Information to learn more about how visitors use our Web Sites, to analyze trends, to administer the site, to track visitor movement, and to gather general demographic information for reporting and sponsorship purposes.
Your Choices Regarding Your Personal Information
TechSoup regularly sends newsletters and promotional communications to (a) let you know about new donated and discounted products to our online catalog, (b) offer you opportunities to participate in special promotions, events, and surveys, and (c) notify you about services offered by outside partner organizations. These emails will always originate from TechSoup, not from any partner organization. You may choose to opt-out from receiving such communications by following the unsubscribe instructions provided in the communication or by editing your communication preferences in your account profile.
If you would prefer not to receive postal mailings from us, please send an email to firstname.lastname@example.org with the subject line, "Print Catalog -- Opt Out." Please make sure to include your name and organization's in the body of your message.
You may request and obtain from us, once a year, free of charge, certain information regarding what Personal Information (if any) we disclosed to third parties for their direct marketing purposes in the preceding calendar year. This information would include a list of the categories of Personal Information that we shared and the names and mailing addresses of all third parties with which we shared Personal Information in the immediately preceding calendar year. If you would like to make such a request, please submit your request in writing to email@example.com.
When we delete information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.
How to Change your Information
If you would like to change any of your Personal Information in your My TechSoup Account, you can use the "Edit My Profile" link from your My TechSoup homepage or you can send a request to change, correct, or remove information to firstname.lastname@example.org.
If you would like to change any of the information contained in an organization record on TechSoup, you may do so by following the instructions at Edit Organization Profile on TechSoup.org. You will first be required to log in to My TechSoup, or call us, to verify your authority to make changes, and will then be taken to the organization profile page to make your desired changes. If you experience difficulty altering the organization profile, you should contact TechSoup Customer Service via email at email@example.com.
Survey results may be publicized in the aggregate and may be used for assessing and improving the experience and satisfaction of our visitors.
Occasionally, TechSoup Stock or one of our donating partners may ask TechSoup customers who have received product donations to participate in a case study, provide a testimonial, or complete a survey. If the partner that has provided the donation requires the customer's willingness to participate in any such study as a prerequisite for receiving a donation, this will be explicitly stated in the guidelines for that donation program.
Surveys & Case Studies
Occasionally, TechSoup or one of our donating partners may ask TechSoup Clients who will receive or have received product donations to participate in a case study, provide a testimonial, or complete a survey. If a donating partner requires the client's willingness to participate in any such study as a prerequisite for receiving a donation, this will be explicitly stated in the guidelines for that donation program.
Disclosing Information To Third Parties
TechSoup may also share your organization's information with selected vendors, business partners, and other organizations that provide certain services on TechSoup's behalf or with us to provide you with some of the services and features of the Services and to help us communicate with our users (including in connection with payment processing and services provided via the Websites.
Links To Outside Web Sites
This privacy statement applies solely to information collected through the Web Sites. Our Web Sites may contain links to outside websites for your convenience, and such links do not signify our endorsement of such websites, locations, or their contents. TechSoup has no control over, does not review, and is not responsible for the privacy practices of or content displayed on other websites. We encourage our visitors to be aware when they leave our Web Sites, and to read the privacy policies of each and every third party web site that collects information from you.
Shared Areas of the Services
Please be aware that if you enter any Personal Information into shared sections of the Services, such as in message boards, that Personal Information will be displayed to anyone who has access to these sections of the Service. TechSoup has no control over, and will have no liability to you regarding, other users' use or disclosure of your Personal Information.
The Web Sites are not designed for minors under the age of 13. We do not intentionally gather Personal Information about visitors who are under the age of 13.
Questions And Comments
TechSoup Attn: Legal Department
435 Brannan Street, Suite 100
San Francisco , CA 94107
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